Frequently Asked Questions and Answers

I want to supply the file.  In what format should I supply it?

Preferably, in native Adobe Illustrator CS4 or below format.  Set up your document in RGB colour mode, and set your cut lines as R=255 G=0 B=0.  To preview your artwork, and to ensure there are no unwanted cut lines, you can switch to "outline preview" mode.  On a PC, the shortcut key is Ctrl+Y - you can also access it by going to View -> Outline.

We can cut up to 600mm x 300mm in-house.  If your project includes work which requires larger than this, we can outsource to one of our suppliers.

This all depends on the nature of your job, however we are able to give you an accurate turn around time when supplied with an artwork of the job, as well as material (thickness and specs) and quantity.  We have found that in general, we are able to turn around most jobs within approximately 3 to 5 working days.

For certain types of material, this is possible.  Before proceeding with the job however, you must approve a spot test on an offcut which you supply to us.  As a result, keep in mind turn around time will be increased by 2-3 days.  Some plastics are not laserable, not only because of their appearance when lasered, but because they emit toxic fumes which damage the environment, people and machinery.  The most commonly asked about plastic is PVC.  The C in PVC stands for chloride.  As a result, when this is lasered it emits chlorine gas, which is a corrosive.  We do not cut PVCs.